Refund policy

This policy is part of the Public Offer and explains when and how money is refunded for an EdiTool license and for Art Agent generations. It does not limit the rights that consumer protection law gives the buyer.

EdiTool license

• Before activation. If the key has never been activated on any device, you can get the full price of the license back within 14 days of payment. After the refund, the license is cancelled.
• After activation. Money is refunded for a critical technical fault that is caused by the EdiTool code, prevents the mod from working and could not be fixed by support. The fault has to be confirmed: a description, screenshots or a video and, if needed, Geode logs.

An activated license is not refunded for reasons such as "changed my mind" or "did not like the features", for conflicts with other mods, or for restrictions imposed by the Geometry Dash developers.

Art Agent generations

• Failed drawing. If a drawing is not received because of an error, the spent generations return to your balance automatically; there is no need to contact support.
• Unused generations. On request, we refund generations that have not been spent yet: the amount is calculated in proportion to the price of the pack they were bought in. The refunded generations are taken off the balance.
• Used generations. A generation spent on a drawing you received is a service provided and is not refunded, including when you did not like the result. For a new result, use "Another variant" or ask for changes in the chat.

Breaking the terms

If a license is cancelled or features are turned off for breaking the Public Offer, no refund is made, unless the law of the Russian Federation provides otherwise.

How to request a refund

Write to kovtunov.kirill001@gmail.com or open a ticket on our Discord server and include:

1. The Discord account you signed in to the website and bought with.
2. The date and amount of the payment, or the electronic receipt.
3. The last 4 characters of your key (shown in your account and in the activation window in the game).
4. What to refund: the license or generations (which pack).
5. For a technical fault: a description, screenshots or a video, and logs from the Geode folder.

Timing and method

We review the request and refund the money within 10 days of receiving it. The money is returned the same way the payment was made (to the same card or account). When it arrives after the refund depends on your bank.

Contact

For any questions about payment, activation or refunds, write to kovtunov.kirill001@gmail.com.